Order Status
- How long will it be until I receive my Made-to-Order lenses?
- Has my order shipped?
- How do I track my order?
- When will my backorder arrive?
- How do I change quantities or cancel an item in my order?
- An item is missing from my shipment.
Pricing and Billing
- When will my credit appear on my account?
- How long does it take to process a refund?
- I have a question on my charges.
- Do I have to pay sales tax?
- I need a copy of my receipt/invoice.
- How much is shipping?
My Account
Buyer's Guide
- What if I don't like my new prescribed brand?
- How was my order shipped?
- Why is the price of my reorder higher than my original purchase?
- Why do I need to purchase the same lenses written on the prescription?
- What if my order is damaged upon receipt?
- Do you ship to APO/FPO or International addresses?